Shipping policy

At Sincheap, we are committed to delivering your orders safely and efficiently worldwide. Below you will find all details regarding our order processing times, shipping rates, delivery estimates, and customs guidelines.

1. Order Processing Time

  • Processing Window: All orders are processed within 1–3 business days following payment confirmation (excluding weekends and official holidays).

  • Tracking Notification: Once your package has shipped, you will automatically receive an email notification containing your logistics tracking number.

2. Shipping Methods, Rates & Delivery Estimates

System-matched shipping options will be presented at checkout based on your delivery address.

Shipping Method Shipping Fee Free Shipping Threshold Estimated Delivery Time
Standard Shipping $5.99 Free on orders $40.00+ (excl. tax) 15–20 days
Express Shipping $15.99 N/A (Always $15.99) Priority Express Processing

Note: Free shipping applies exclusively to Standard Shipping. Express Shipping will always incur the $15.99 fee regardless of the total order value.

3. Delivery Time Factors

While we aim for timely delivery, actual delivery transit times may vary due to factors beyond our control, including:

  • Geographic distance to the destination

  • Customs inspection and clearance procedures

  • Postal carrier operational capacity

  • High-volume peak shopping seasons or inclement weather

Real-time updates can be checked at any time using the tracking link provided in your shipment email.

4. International Customs, Taxes & Address Accuracy

  • Duties & Taxes: For international shipments, the recipient is fully responsible for all import duties, taxes, and customs clearance fees imposed by local authorities.

  • Address Precision: Please ensure your shipping address is accurate and complete, including a valid contact phone number. Reshipments required due to incorrect or incomplete delivery addresses may incur additional shipping charges.

5. Shipping Issues & Support

Please contact our support team immediately at service@sincheap.com if:

  • Your order has exceeded the expected delivery window without updates

  • Your package arrives visibly damaged

  • The items received do not match your order confirmation

Please include your Order Number (#XXXXX) and any relevant photos or details in your email so we can assist you promptly.

6. Policy Updates

We reserve the right to modify this Shipping Policy at any time. Any changes will be published directly on sincheap.com.